Digital Product & Refund Policy

What you are buying

Master Guides are digital products delivered as PDF downloads. There is no physical item and nothing is shipped. All prices are one-time payments in Canadian dollars — there is no subscription or recurring billing.

Each product page states what the guide covers, who it is for, and — deliberately — what it is not, together with two full sample pages. Please read those before buying. They exist so you can judge the fit accurately rather than discovering it afterwards.

Refunds on digital guides

Because a Guide is delivered immediately and in full, we do not offer refunds simply because you have changed your mind after downloading it. This is our normal commercial position.

It is not an absolute. Nothing in this policy removes or reduces any mandatory consumer rights you may have under the law that applies to you, and where such a right applies, it takes precedence over this section.

We will always refund in the situations set out below, and we would rather resolve a genuine problem than hold you to a technicality. If you think something has gone wrong with your purchase, write to us.

Situations where we do refund

Email refund@suvaira.com with your order reference. A technical delivery failure is our problem to fix, not yours — contact help@suvaira.com first and we will usually resolve it without a refund being necessary.

• Duplicate charge — you were billed twice for the same Guide
• Wrong product delivered — you received a Guide other than the one you bought
• Technical delivery failure we cannot resolve — the file will not download or open, and we cannot fix it for you
• A charge you did not authorise, once confirmed

Download links

Download links are secure and time-limited by design. An expired link is not a failed purchase — email help@suvaira.com with your order reference and we will issue a new one.

Consultations — rescheduling

A 1:1 Culinary Consultation is a scheduled session with an assigned specialist, paid in full at booking.

One reschedule is permitted when requested at least 24 hours before the scheduled consultation session.

Consultations — cancellation and refunds

Send cancellation and rescheduling requests to order@suvaira.com.

Where a refund is due, it is returned to the original payment method in Canadian dollars. Your bank or card issuer may take a few working days to show it.

These terms do not remove or reduce mandatory consumer rights that may apply to you.

• A customer who cancels at least 24 hours before the scheduled consultation is eligible for a full refund.
• Cancellations made less than 24 hours before the scheduled consultation are non-refundable, subject to any mandatory consumer rights that may apply.
• Failure to attend the scheduled consultation without prior cancellation is non-refundable, subject to applicable law.
• If SUVAIRA is unable to conduct the scheduled consultation, the customer may choose either a rescheduled session or a full refund.

Consultations — what follow-up covers

Includes up to 3 follow-up questions within 15 calendar days relating to the same culinary issue discussed during your consultation.

Follow-up is limited support, not an open channel. It does not cover unrelated culinary questions, a new dish or recipe-development project, a separate problem, or a further session. Those are new work and are scoped and priced separately.

Culinary projects

Project work is quoted and scoped individually. Cancellation, rescheduling and refund terms for project work form part of the written scope agreed before the project begins, and those terms govern the project.

If no such term was agreed, contact us and we will deal with the situation reasonably and in good faith.

Your statutory rights

Nothing in this policy is intended to limit any rights you have under applicable consumer law, including any right to a remedy where a product or service is not as described.

Currency

All prices and any refunds are in Canadian dollars (CAD). Your bank or card issuer may apply its own conversion rate or fees, which are outside our control.

Governing jurisdiction

This policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada. If you are a consumer elsewhere, this does not remove mandatory consumer protections that apply to you under your own law.

Contact

Refund requests: refund@suvaira.com. Orders, payment and consultation booking: order@suvaira.com. Guide and download help: help@suvaira.com.